Recruiter :
Darren Nelson
- Customer Support and Training
- Product Expertise
- Feedback and Reporting
A dynamic and innovative leader in the field of life sciences, providing cutting-edge products and services to empower scientific research and discovery. We are dedicated to delivering solutions that drive scientific advancements and improve the quality of life worldwide.
Job Summary:
We are looking for a highly motivated and knowledgeable Field Application Scientist to join our dynamic team. As a Field Application Scientist, you will be the bridge between our products and our customers, offering technical expertise and support. Your role is vital in ensuring customers can maximize the value of our products and technology.
Key Responsibilities:
- Customer Support and Training:
- Provide pre-and post-sales technical support to customers, helping them optimize product usage and troubleshoot issues.
- Conduct on-site and remote product demonstrations and training sessions to ensure customers can effectively use our products and technology.
- Product Expertise:
- Maintain in-depth knowledge of our products, their applications, and competitive offerings.
- Stay up to date with industry trends and advancements to offer expert insights to customers.
- Collaboration:
- Work closely with the sales and marketing teams to understand customer needs and provide input on product development and marketing strategies.
- Collaborate with research and development teams to provide valuable feedback for product improvement.
- Documentation:
- Prepare and maintain detailed documentation, including technical guides, application notes, and troubleshooting resources for customers.
- Feedback and Reporting:
- Gather customer feedback and report insights on product performance and usability.
- Track and report on customer interactions, product issues, and resolutions.
- A Ph.D. or Master's degree in a life sciences field (e.g., Biology, Chemistry, Biochemistry, Molecular Biology, or a related discipline).
- Proven experience in a similar role or related laboratory work.
- Strong technical and analytical skills with the ability to communicate complex concepts effectively.
- Excellent presentation and training skills.
- Customer-focused with the ability to build strong relationships and provide exceptional service.
- Competitive compensation and benefits package.
- Opportunities for professional development and career advancement.
- A collaborative and innovative work environment.
- The chance to make a significant impact on scientific research and discovery.
